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RETURN POLICY

  • Return Window

    Once you receive your item, you have 14 days to inspect it and decide whether you want to keep or return it. If you take no action by 14 days, the system will automatically mark the order as accepted (completed), and no returns can be initiated afterwards. Once you have marked the item as accepted, even if the 14 days have not passed, you will not be able to return the item. Please only mark the item as accepted if you are sure you do not want to return it.

      • How to initiate a Return

    • 1. Contact RETRO//VRS Support.

      Email us at support@retrovrs.com within the 14-day acceptance period to request a Return Authorization.

    • 2. Provide Essential Information

      Your reason for returning the item.Your order confirmation number.Specify the item you wish to return and provide the link to the item on our website. For example: retrovrs.com/shop/56If relevant, include photos of the item.

    • 3. Wait for your Return Authorization before shipping

      Our team will review your request and respond with a Return Authorization if your item is eligible for return.

      Preparing and Shipping Your Return

    • 3-Day Shipping Window

      Once you receive your Return Authorization, you must ship the item back to the original seller within 3 days.

    • Shipping Costs

      As the buyer, you are responsible for covering all return shipping fees, including packaging and postage.

    • Proper Packaging

      Please re-package the item securely to avoid damage during transit. It is preferred to use the same protective packaging used for original shipment. If the original packaging is no longer available, please use the same care and protective materials outlined in our Packaging & Shipping Guide for a safe return journey.

      Completing the Return

    • 1. Seller verification

      After the seller receives your returned item, they will verify: It is the correct item, and it is in the same condition as when it was originally shipped by the seller.

    • 2. Release of Funds

      Once the seller confirms everything matches our guidelines, we will release your refund. You can expect funds to be returned to your original payment method shortly (within x days) thereafter.

      Things to Keep in Mind

    • Pay Attention to the Deadlines

      You have 14 days to initiate a return after receiving your item. Once your Return Authorization is approved, the item must be shipped back within 3 days to avoid any issues.

    • Clear Communication

      Keeping track of your order details (tracking number) and communicate any issues to us promptly by email at support@retrovrs.com.

    • Contact Us

      Should you have any questions or need assistance at any point, please reach out to support@retrovrs.com. We are here to help.