Once you receive your bag, you have 3 days to inspect and decide to accept it. If you take no action within this time, the system will automatically mark the order as accepted (completed), and no returns can be initiated afterward.
How to initiate a Return
1. Contact RETRO//VRS Support.
Email us at support@retrovrs.com within the 3-day acceptance period to request a return authorization.
2. Provide Essential Information
Your reason for returning the item.Your order confirmation number.Specify the item you wish to return and provide the link to the item on our website. For example: retrovrs.com/shop/56If relevant, include photos of the item.
3. Wait for Authorization before shipping
Our team will review your request and respond with a Return Authorization if your item is eligible for return.
Preparing and Shipping Your Return
3-Day Shipping Window
Once you receive your Return Authorization, you must ship the item back to the original seller within 3 days.
Shipping Costs
As the buyer, you are responsible for covering all return shipping fees, including packaging and postage.
Proper Packaging
We recommend repackaging the item securely to avoid damage during transit. It is preferred to use the same protective packaging used for original shipment. If the original packaging is no longer available, please use the same care and protective materials outlined in our (link to Packaging & Shipping Guide) for a safe return journey.
Completing the Return
1. Seller verification
After the seller receives your returned item, they will verify: It is the correct item, and it is in the same condition as when it was originally shipped.
2. Release of Funds
Once the seller confirms everything matches our guidelines, we will release your refund. You can expect funds to be returned to your original payment method shortly (within x days) thereafter.
3. Wait for Authorization before shipping
Our team will review your request and respond with a Return Authorization if your item is eligible for return.
Things to Keep in Mind
Pay Attention to the Deadlines
You have 3 days to initiate a return after receiving your item. Once your Return Authorization is approved, the item must be shipped back within 3 days to avoid any issues.
Clear Communication
Keeping track of your order details (tracking number) and communicating any issues to us promptly by email will help expedite the return process.
Contact Us
Should you have any questions or need assistance at any point, please reach out to support@retrovrs.com. We are here to help.